Terms of trade and privacy policy

General information 

The two ducks are Ved Stranden 10 Wine shop & Bar and Admiralgade 26's alter ego web shop 

The Two Ducks is legally operated by:

Ved Stranden 10 ApS
Ved Stranden 10
1061 Copenhagen K
CVR no .: 32476767 

Contact:
Phone: 20975722
Email: quack@thetwoducks.dk

Prices

We reserve the right to make any errors in our stated prices. Exceptions are made for sold out items.    

Payment

We receive payment by VISA-Dankort, VISA, Mastercard. The payment will only be deducted from your account when the item is shipped or the gift card is made out. All amounts are in DKK. Danish kroner and incl. VAT. 

The two ducks uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by other outsiders. The two ducks own website also uses SSL protocol encryption. 

Delivery 

We offer free shipping ourselves within Copenhagen and a suitable area. Items will be delivered at the delivery address stated on the order. We deliver every Thursday, to respect health and the environment and contact you prior to delivery, for appointment time and safe delivery procedures. 

If the need is unbearable then write or call and we will do our best to mitigate. Special delivery terms apply to certain items. The conditions will be stated specifically prior to the purchase of these goods. 

Warranty

Food and beverages are not covered by the regular 2-year warranty. 

Cancellation

14 days full return policy is given for goods purchased in our webshop. Any return costs are borne by the buyer. You cannot regret simply by refusing to receive the item without giving clear notice at the same time. 

Request for use of the right of withdrawal must be given at mail quack@thetwoducks.dk. The notice should clearly indicate your desire to use the right of withdrawal. 

Returning

You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of return. Upon return, you are responsible for ensuring that the item is properly wrapped. You must attach a copy of the order confirmation. You bear the risk of the goods from the time of delivery of the goods and until we have received the return. We do not receive parcels sent by mail. 

Condition of return

Upon return the buyer is liable for the deterioration of the value of the goods due to handling other than what is necessary to determine the nature, characteristics and function of the goods. This means that the buyer must handle the goods in the same way as if the buyer was shopping in a physical store. If the item is tried, in addition to what is described above, it is considered used and of impaired value. This means that upon cancellation of the purchase, the buyer receives a smaller part - or none - of the purchase amount returned. It is up to The Two Ducks to assess the condition of the item. 

Refund

If you cancel your purchase, you will of course receive the amount you paid back to us. In the event of an impairment for which you are liable, this amount is deducted. By using the right of cancellation, all payments received from you, including delivery costs (excluding any additional costs arising from your choice of delivery other than the cheapest form of standard delivery we offer), will be refunded, without undue delay and no later than 14 days from the date, where we have received notice of your decision to use the right of withdrawal.

Repayment

Will be made with the same payment method that you used in the original transaction, unless we have explicitly agreed otherwise. We can withhold the amount to refund until we have received the item, unless you have provided documentation before returning it. 

Alcohol

Under Danish law, a person must be at least 18 years of age to purchase alcohol over 16.50%. For the purchase of alcohol below 16.50%, the person must be 16 years of age. We reserve the right to ask for valid photo ID as age documentation in case of doubt. 

Privacy Policy

We do not resell personal information or disclose your personal information to others. This information will only be registered in our customer directory. You can ask us to delete your information at any time. In order for you to enter into an agreement with us and shop on our website, we need the following information about you: 

Name
Address
Phone number
Email address
Information about what you bought 

We process your personal information for the purpose of delivering the goods to you and to process inquiries regarding your purchase. We store your data for 5 years after which it is deleted. 

When collecting personal information through our website, we ensure that it only happens when you give your explicit consent, so that you are informed about exactly what information is collected and why. The owners and employees of Ved Stranden 10 ApS have access to the information that is registered about you. Data controller: Christian Nedergaard 

We do not store or transmit encrypted customer information. As registered with Ved Stranden 10 ApS, the buyer always has the right to object to the registration. The buyer also has the right to insight into what information is registered about you. You have these rights under the Personal Data Act, and inquiries in this regard are addressed to quack@thetwoducks.dk  

GDPR 

With the requirement that all companies and associations implement the EU Personal Data Regulation (The General Data Protection Regulation or simply GDPR among friends), we must point out that if you give us your email address, we are not afraid to use it. You can always please delete it either by sending an email or possibly via the newsletter "unsubscribe" feature. In return, we promise that we will not sell it or leave it without spiritual nourishment and care. 

Cookies

Cookies are used on www.thetwoducks.dk for the purpose of optimizing the website and its functionality and thus making the visit as easy as possible for the buyer. The buyer can delete cookies from his computer at any time. 

Statistics log

We use a log statistic at www.thetwoducks.dk, which means that a system collects information that can provide a statistical picture of how many visitors the two ducks have, where they come from and where they leave the site. These log statistics are used only for the purpose of optimizing the two ducks website.  

Complaints: 

If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:

The Competition and Consumer Agency's Center for Complaints
Carl Jacobsens Road 35
2500 Valby
Link: www.forbrug.dk 

If you make a complaint here, please provide our Email address: quack@thetwoducks.dk